Privacy Policy and Data Use Statement

Last Updated: November 2025

This Privacy Policy explains how Five Marys Ranch, M5 Entrepreneurs, M5 Hidden Hacienda, M5 Ranch School, Five Marys Burgerhouse, Five Marys Custom Meat Co and Five Marys Wellness & Tallow (“we,” “our,” or “us”) collect, use, and protect your personal information when you visit our websites, shop online, or communicate with us through email or text message.

By using our websites or services, you agree to the collection and use of information described in this policy.

1. Information We Collect

We only collect information that helps us serve you better, process orders, and communicate effectively. This may include:

  • Personal details: name, email address, phone number, billing and shipping address

  • Order details: product selections, payment information (processed securely via Shopify)

  • Technical data: cookies, device type, IP address, and browsing activity

  • Communication data: your interactions with our email newsletters, SMS messages, or customer service

We do not sell your personal information to third parties.

2. How We Use Your Information

Your information is used for the following purposes:

  • To process and fulfill orders through Shopify

  • To send order confirmations, updates, and shipping information

  • To communicate through marketing emails (via Shopify or Flodesk) or text messages (via Community.com - only if you text us to opt in)

  • To respond to questions or support requests

  • To personalize your online experience and improve our websites

  • To comply with applicable laws and security requirements

3. Data Sharing and Storage

We share data only with trusted service providers who help us operate our business securely:

  • Shopify – checkout, payment processing, and order fulfillment

  • Flodesk – email marketing and subscriber management

  • Community.com – SMS communication and subscriber management

  • Google Analytics and Meta (Facebook) – website analytics and advertising performance tracking

These providers process data under strict confidentiality and compliance standards.

4. Cookies and Tracking Technologies

Our websites use cookies and similar technologies to enhance your browsing experience and analyze performance. Cookies may remember items in your cart, improve site speed, or track analytics.

When you first visit our sites, you will see a cookie notice allowing you to accept or learn more.

You can disable cookies in your browser settings, but some website features may not function properly without them.

5. Email Marketing Policy

If you subscribe to our email list through Flodesk, you will receive updates, promotions, or educational content.

  • You must opt in to receive marketing emails.

  • Every email contains an unsubscribe link at the bottom.

  • When you unsubscribe, your email address is immediately removed from our active marketing lists.

We use analytics tools within Flodesk to measure open rates, link clicks, and subscriber engagement to improve future communications.

6. SMS and Text Messaging Policy

We use Community.com to send occasional texts related to events, offers, mentorship reminders, or updates.

  • You must opt in to receive texts by entering your phone number through a signup form or keyword opt-in.

  • Message frequency varies, typically a few per month.

  • You can opt out at any time by replying STOP to any text.

  • Message and data rates may apply depending on your mobile carrier.

  • Your phone number will never be sold or shared.

7. Your Privacy Rights

You have the right to:

  • Request access to or deletion of your data

  • Opt out of marketing communications at any time

  • Request correction of inaccurate information

To make a request, email hello@fivemarys.com with your full name and the email or phone number associated with your account.

8. Data Retention

We keep your data only as long as necessary to fulfill orders, meet legal obligations, or manage ongoing customer relationships.

9. Security

We use secure servers, SSL encryption, and trusted third-party processors (Shopify, Flodesk, Community.com) to protect your data from unauthorized access or misuse.

10. Updates to This Policy

We may update this policy periodically. The latest version will always be posted here with the date updated above.

11. Contact Us

If you have questions about this Privacy Policy, please contact:

Five Marys Ranch
Fort Jones, California
📧 hello@fivemarys.com